Refund policy

Due to hygiene reasons, we are unable to exchange, return or refund due to change of mind or incorrect item purchases.

Faulty product
If your item is faulty, please contact us at selenebeautysupplies@outlook.com immediately. Your item must be in the same condition that you received it, unworn or unused, with tags, and with its original packaging. You’ll also need the receipt or proof of purchase and an image of the faulty item.

If your return is accepted, it will need to be sent to the following address: 

Parcel Collect 1017105736
ROUSE HILL LPO
ROUSE HILL VILLAGE CENTRE
ROUSE HILL NSW 2155
AUSTRALIA

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at selenebeautysupplies@outlook.com. 

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at selenebeautysupplies@outlook.com.